MGD on LinkedIn: Disarm, Diffuse, Resolve: Making People Skills Count in a Digital World

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As the entirety of my career to date has been spent with small corporations, either as an employee or a consultant, my articles may be most relevant to owners and employees of small, growth-oriented companies. In this article, I dissect a valuable people skill that, for today, is still difficult at best for AI to emulate: helping the distraught customer.
Disarm, Diffuse, Resolve: Making People Skills Count in a Digital World | LinkedIn