MGD on LinkedIn: Disarm, Diffuse, Resolve: Making People Skills Count in a Digital World

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As the entirety of my career to date has been spent with small corporations, either as an employee or a consultant, my articles may be most relevant to owners and employees of small, growth-oriented companies. In this article, I dissect a valuable people skill that, for today, is still difficult at best for AI to emulate: helping the distraught customer.
Disarm, Diffuse, Resolve: Making People Skills Count in a Digital World | LinkedIn

MGD on LinkedIn

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My Window to the Top Office of Any Company (We All Have One)

This is the first article I have ever written expressly for LinkedIn and I wanted to share it here on MGDaversa.com. There may be more articles like this from time to time. To read the article, please click the link below.

via My Window to the Top Office of Any Company (We All Have One) | Michael G. D’Aversa | Pulse | LinkedIn