As the entirety of my career to date has been spent with small corporations, either as an employee or a consultant, my articles may be most relevant to owners and employees of small, growth-oriented companies. In this article, I dissect a valuable people skill that, for today, is still difficult at best for AI to emulate: helping the distraught customer.
Disarm, Diffuse, Resolve: Making People Skills Count in a Digital World | LinkedIn
Tag Archives: customer service
MGD on LinkedIn
My Window to the Top Office of Any Company (We All Have One)
This is the first article I have ever written expressly for LinkedIn and I wanted to share it here on MGDaversa.com. There may be more articles like this from time to time. To read the article, please click the link below.