This is the latest article I wrote for the LinkedIn network.
This is the latest article I wrote for the LinkedIn network.
As the entirety of my career to date has been spent with small corporations, either as an employee or a consultant, my articles may be most relevant to owners and employees of small, growth-oriented companies. In this article, I dissect a valuable people skill that, for today, is still difficult at best for AI to emulate: helping the distraught customer.
Disarm, Diffuse, Resolve: Making People Skills Count in a Digital World | LinkedIn
Here is a link to my latest business article written for the LinkedIn network:
Call me old-fashioned—or just old, you won’t be the first—but I still subscribe to the classic definition of marketing as a process by which we identify unfulfilled customer needs, wants, or requirements and then strive to develop and deliver… (read more)
This is my latest contribution to the LinkedIn network: When Mission, Vision, Culture, and Brand Converge | LinkedIn
This is the first article I have ever written expressly for LinkedIn and I wanted to share it here on MGDaversa.com. There may be more articles like this from time to time. To read the article, please click the link below.
I saw this Quartz article—More and more Indian IT engineers are under-skilled, unwanted, and unemployed— earlier today and although it involves a bunch of people I’ll probably never meet, in a country I’ll probably never visit, this piece bothered me on a fundamental level. It reminded me of something that I learned decades ago about an inevitable consequence of economic evolution, a consequence that renders large groups of people irrelevant, invisible, and forgotten.
I first entered college, sometime after the earth cooled, as a student of economics. That changed quickly enough, but not before I had completed several seriously enlightening courses in that discipline. At least some of what I learned from my esteemed professors, for better or worse, has stuck with me to this day. The above-linked article reminded me of this. Let me explain.
Economic evolution/revolution has always opened doors for some and slammed them shut for others. Consider the transitions from agriculture to industry, from industry to service, from service to information, and from information to (smart) automation. That last transition is still unfolding. In fact plenty of people either don’t know about it yet or are in denial—but that’s a topic for another time. My point is this: with every turn of the wheel, opportunities have opened and opportunities have closed. Each and every time, while traditionally understood job opportunities shrunk, new and exciting job opportunities expanded, albeit not always at the same rate. Maybe never at the same rate.
What happens when the only job role you’ve ever known becomes obsolete? On a purely academic level, the answer is simple: people must be retrained.
But even the citizens of academia will readily admit that not everyone can be retrained and funneled into the revised economy. Why? For openers, there will likely be fewer new jobs created than old ones eliminated. Second, who is going to pay for all this retraining? Finally, consider also that some individuals may be too close to retirement to start over—but not close enough to be able to retire.
If you haven’t already done so, please take a few minutes to read the article to which I referred earlier. Check out the prediction that “3.9 million employees of Indian IT services companies would become ‘irrelevant’ within the next four years” due to automation. And don’t overlook the prediction that 65% of the displaced workforce cannot be retrained.
That seems like an awful lot of people to disregard as irrelevant. Irrelevant! We aren’t talking about an obsolete screw that will no longer be used to manufacture a product. We aren’t talking about a line of code in a software program that is no longer needed. These are people! Human beings! When they disappear on paper, when they drop from the statistics, when they are no longer visible in the economic model, what do you imagine happens to them?
I am reminded of a 1993 movie called Falling Down, starring Michael Douglas. There is a scene in which Douglas’ character encounters a man protesting in front of a bank, raving about having become “not economically viable.” During this scene, the raving man is arrested and taken away by law enforcement officers. What is often lost on the audience is the fact that the man carted off by police is dressed identically to the anti-hero of this story.
Of course it doesn’t take an economic revolution to cause this condition. We see the same thing happen on a smaller scale whenever an economic downturn occurs. Or smaller yet when a specific industry falters. Or smaller yet, when this or that company is forced to “downsize” in order to remain viable.
This happens every day. I have witnessed it firsthand, on varying scales, for decades. As an educated man, I am capable of understanding and explaining the whole cause-and-effect episode. As a wordsmith, I can spin things toward a specific desired outcome.
Just remember one thing. No matter how we slice, dice, or spin a given situation, these are human beings we are talking about. Okay?
How would you like to be called irrelevant? I thought so.
I know this post has been a bit of a departure from the things about which I usually write. With that in mind, if you are still reading, thanks all the more for hanging with me.
The photo you see above was taken on May 4, 2013, the day I left home with my 2007 Honda ST1300 sport touring rig and returned with my slightly used 2012 Victory Vision Tour. This was indeed a pivotal moment in my life. This was my first motorcycle that wasn’t a Honda, my first American motorcycle, and my first Victory. Since that fateful day, Miss Scarlett and I have logged roughly forty thousand relatively trouble-free miles
But this post isn’t about my love affair of the past four riding seasons with this motorcycle. Rather, this is about the recent announcement by Polaris Industries to wind down production of the Victory over the next eighteen months. I promise to be brief.
Was I happy to hear the news? No. While no motorcycle is perfect for every rider’s needs, I have been so pleased with the performance and comfort of my Vision Tour, I was already fairly certain that when the time came for Miss Scarlett and me to part ways, my next motorcycle would be another Victory. Over the past four riding seasons, we have run nearly 40,000 miles, 4,800 of which involved an epic journey from Chicago, Illinois to Portland, Oregon and back—a journey so great, it left me wanting to take another.
But with Victory Motorcycles now being phased out, my next bike will likely not be a Victory. So now what? Well, I am pleased to report that despite the Polaris announcement, Miss Scarlett did not burst into flames or disappear from sight. In addition, Randy Weaver, owner of Randy’s Cycle, the best Victory dealership in all of northern Illinois and beyond, almost immediately went online and assured his customers (me among them) that his shop would continue to service the Victory marque for years to come. Comforting words indeed! (See Randy’s video here.)
Bottom line, I still have a damned good motorcycle sitting in my garage, just waiting for the next decent riding day. Polaris’ decision to cease production of Victory Motorcycles will not immediately affect my decision to continue riding Miss Scarlett for some time to come.
Surely the day will come for me to pick another motorcycle to ride. But you’ll have to take my word for it, this isn’t that day. In the meantime, I’m chomping at the bit to take Miss Scarlett out again, just as soon as the weather turns in our favor. And when that happens, I’ll be here to share more ride stories with you, hopefully with my beloved pillion Ann to continue sharing her awesome photos and videos.
Until then, peace and ride on. Thank you for hanging with me.